Your organization should have policies and procedures documents that fortify your efforts to make the entire staff accountable. If your Standard Operation Procedures (SOPs) are written down you will be able to not only teach your staff but hold them to their employment agreement. As your company grows you will not have time to oversee every day-to-day operation as perhaps you once did. At one time or another you will need to have:
- Operating procedures
- Business process redesign (BPA and BPR)
- Needs assessments
- User & task analysis
- Training manuals
You will also might need quality management documents that relate to systems such as ISO 9000. Whatever communication you need to grow (or even just to stay afloat) you will need documentation that is deliverable on paper and a multitude of digital devices, all the while keeping it consistent and accurate. For a demonstration please view how you can best manage your company policies and procedures documents.